iSRVCE is an IT Command and Control system that enables IBM to deliver on the promise of technology resource management through a secure, internet-native command and control application.

iSRVCE provides an interface to IBM's Application Management excellence. With iSRVCE, IBM's customers have a greater visibility and control into their managed applications at IBM.

iSRVCE provides online templatized service request entry and support for tracking for IT services, with real-time updates to status and visibility into the complete lifecycle of a request as well as ad-hoc reporting capabilities.

iSRVCE provides control through other Self-service features, such as content management.

iSRVCE provides all this capability through a personalized user interface.All of the iSRVCE features are delivered through a single step authentication step using the Single Sign On and Centralized Identity Management system.